10:50 Thursday 24 October 2013

Ely Railway Station staff scoop three awards

Written byJORDAN DAY

Ely Railway Station Ely Railway Station

Staff at Ely Railway Station appear to be top of their game when it comes to customer service.

Greater Anglia employees Amanda Skirkett and Graham Cooper, who both work at the station, have scooped individual awards for the excellent customer service they offer at the ticket office.

And Ely station won the Overall Station Team Award.

During National Customer Service Week this month, Greater Anglia asked rail users to nominate the station teams or individuals across the network who go the extra mile to offer assistance or make a difference.

They received 83 nominations - a four-fold increase on the previous year - with the team at Ely station receiving the most.

Sir Jim Paice, MP for South East Cambridgeshire, a regular rail user himself, has praised the station staff. He said: “Any award given by customers has special meaning so I congratulate all the team on receiving this important award.

“It shows that the people they serve appreciate their efforts. So on behalf of users of the station, including myself, thank you.”

The awards were judged by the Greater Anglia Leadership Team who assessed each nominee for the effort they make to exceed customer expectations.

Amanda, Graham and the team are being presented with their awards tomorrow (Friday, October 25).

Ruud Haket, Greater Anglia’s managing director, said: “I would like to offer my congratulations to all those individuals who helped achieve these awards.

“Receiving these awards has only been achievable because of engaged employees who do their upmost to exceed our customers’ expectations every day.”

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